Terms & Conditions

By using our services, you have agreed to our terms and conditions

Design

If you choose one of our designs you are able to change the colours of to match your theme and the wording to suit you. You will receive up to design 2 digital samples and 1 actual sample of your chosen design free of charge; any additional samples are available at an extra cost: Digital samples are $5.00 each and Actual samples are $10.00 each.

PLEASE NOTE: Place cards, table numbers, menus, programmes, seating lists and banners will be made to match the design of your event invitations; actual samples of these are not available but 1 digital sample can be sent to you free of charge if requested.

Named art/banners cannot be made up into actual samples; a digital design and a photo of the patterned paper samples will be emailed to you for your approval before the item is completed.

If you choose to have a custom design made, you will be charged a $30.00 per hour design fee.

If you cancel your order or change your mind after your final design has been agreed upon, you will be charged $30.00 per hour for the design work already completed and any new designs will be charge as above.

The initial consultation, design work and samples, emailing and proofing, printing, and assembly is all included in the cost of our products. If your order requires more work you will be charged accordingly however you will be notified prior to continuing with your order if this is the case.

 

Timeline

We advise sending out invitations 8 -10 weeks before your event, in the case of Save-the-dates this is not as urgent. It can take some time to decide on the design, colours & style of your stationery, so we suggest that you begin the design process with us no less than 5 weeks prior to your send out date.

Once you have received your RSVPs and have confirmed your guest list and seating plan contact us and we can help you organize your other stationery items (up to a week prior to your event).

 

Proof

You are responsible to check the spelling, names, dates, contact details, etc before emailing to us. We cannot be held responsible for errors or omissions after the final proof. If we make a mistake after the final proof we will remake the product, however if it is your mistake you will be charged full price to have the item/s remade. The final proof will be due 3 weeks before production, any changed after this time will incur an extra cost. We recommend that you order a few extra of your ordered stationery items, just in case, at the time of printing. If you require extras after printing the cost will increase as it takes considerable time to print/trim/prepare items.

 

Our Stock

Our card stocks and colours are high quality and can be found on our website. We will do our best to match colours to your specifications but in some cases compromises will need to be made. We are able to send out up to 2 small sample swatches of our coloured card for you to see – these will be charged at $2.00 each. Our envelopes are included in the price of each invitation order and are made of high quality materials. Coloured and metallic envelopes are available on request.

All ribbon and other embellishments are sourced and priced on a case by case basis.


Deposit/Payment

We require a 20% deposit on all orders of $250.00 and over before any materials can be ordered and before we can begin making your item/s. Payment is due upon completion of your item/s. If no payment is received, no items will be posted or available for pick up.  All prices include GST and are subject to change without notice. Your quote is valid for 1 month. Our prices are listed on our website.

 

Postage Policies

All postage is to be paid for by you in the amount agreed upon by both parties at the time of purchase.  We will endeavour to keep costs as low as possible. We package our products with great care and will not be held responsible for item/s that are lost or damaged during shipping.  However we will endeavour to do all in our power to find lost item/s within the postal system. Postage costs may be high if shipping internationally.

 

Designer Charges

From time to time we get requests for other design work; we can accept this work on a case by case basis. Our design fee is $30.00 per hour. If you require this service contact us at apple_stroodle@hotmail.com or on 0226895696

 

DIY Stationery items

If you would like to talk to us about getting some of our stationery items made up for you to do it yourself, please do. We can discuss your options with you. The cost will be considered on a case by case basis.

 

Refund/Return/Cancellation

We will endeavour to make sure every item we create is as described to you and leaves our premises undamaged. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. If the item matches the description given by us and you are unsatisfied, we are not responsible for refund.

An item may be cancelled up until final proof approval. Once the card etc. has been ordered for production, you are responsible for payment.

 

Inspiration

Feel free to send us photos/images of examples of what you like, we enjoy seeing what inspires our clients. All our designs are unique and are not direct copies of other designs. Images or samples provided by Stroodle’s Designs Event Stationery to clients may not be used, copied and published without our consent.

 

Complaints

Any complaints about items may be sent to Stroodle’s Designs Event Stationery at apple_stroodle@hotmail.com or on 0226895696. There is no guarantee of a resolution. Each case will be looked at individually.

 

These terms and conditions are subject to change